Terms and Conditions
Bookings and Payment
The signing of the booking form confirms the acceptance of the terms and conditions and shall be binding to all the persons on the booking form whether or not such persons have signed it. We must receive both your booking form AND your US $250.00 booking deposit in order to confirm your reservation. Once we receive both these items, you will get a confirmation email from us letting you know.
Cancellation/Refund Policy:
Renter may cancel the confirmed reservation at any time and cancellation must be in writing in the form of a letter or email. The Owners or Management Company reserve the right to cancel a reservation at anytime and for any reason. If this occurs, a full refund of the booking deposit and/or associated payment(s) will be returned to the renter. In the event a guest cancels a reservation, or the Owners or Management Company have to cancel a reservation due to non-payment of the balance due, the following cancellation charges will apply:
- Booking deposit (US $250) = non-refundable
- 45 days or greater from date of arrival = full refund less booking deposit (US $250)
- Less than 45 days from date of arrival = no refund
* Travel insurance recommended
Pets and Smoking
Pets and animals can never be kept at, or visit the town home. Smoking is strictly prohibited inside the property and outside of the property if the windows and doors are left open. Any violation of these rules will result in a 100% forfeit of the security deposit. In addition, any additional charges due to excessive damage or cleaning will be charged to your credit card on file.
Rental period and occupancy
The rental period runs from 4:00 PM EST on the day of arrival until 10:00 AM on the day of departure. The town home is fully licensed for short term rental by the state of Florida. The property may only be occupied by a maximum of 7 guests, per Florida state law. Everyone occupying the house, including ages, must be listed on the booking from including small children and infants. It may, on occasion, be necessary for staff or agents of the owner or Management Company to enter the premises in order to perform routine maintenance and/or repairs. By agreeing to these terms and conditions, guests are required to allow entry to these individuals.
Damage waiver fee
On your rental agreement, you will find a non-refundable Damage Waiver Fee listed in your booking charges. This fee is taken in lieu of a $500 refundable security deposit. This damage waiver fee offers you, our guest, protection against accidental damages up to a total value of $750 USD.
The Damage Waiver Fee is designed to cover unintentional damages to the rental unit interior that may occur during your stay. The waiver will cover a maximum benefit of $750 USD. Any damages that exceed $750 USD will be charged to the guest directly. To ensure that you are not charged for any damages, you are responsible for reporting any accidental damages to Kristine Eickman or our management company in a timely manner.
Coverage under this fee is not provided for loss or damages due to:
a) Intentional acts or gross negligence
b) Smoking in or on the property. This will carry a charge to the guest of $500 USD.
c) Any damage that occurs if you are in violation of the rental agreement.
d) Loss, theft of damage to any personal effects owned by you or brought on the covered trip by you.
e) Animals in or on the property. This will carry a charge to the guest of $500 USD.
Liability
The Owners and management Company of the property accept no responsibility whatsoever for the death, personal injury, accidents, loss, or damage to persons or personal belongings however caused. The use of al accommodations and all amenities, including the swimming pool is entirely at the users own risk. Children must at all times be supervised by responsible adults when using the swimming pool. Glass is not permitted within the pool
area. The owners and management company cannot accept any liability for any loss of rental time due to travel
problems, flight delays, cancellations, terrorist acts, industrial disputes or any events, which are outside our control,
including any form of Force Majeure. The owners cannot accept any liability for failure of public supplies such as
water, electricity, gas supplies or air conditioning supplies or of pool heaters. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property by any authority over which there is no control.
Code of Conduct
Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills Resort staff, or local authorities believe is likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills Resort community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Resort staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. If another home is loud or rowdy after hours, then the Osceola County Sheriff's department can be contacted by calling 911 or the non-emergency phone number from the home (this is in the home manual inside the home).
Guest Responsibilities
For the duration of your stay you are responsible for the property which you have booked, and you are expected to take care of it, please treat it like it was your own home. At the end of the rental period, all equipment including
everything in the house, all walls, floors and furnishings must be left clean and tidy, or you may be billed for any
amount over and above the time normally spent on cleaning. You are liable for any breakages and damage to the
property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will
be billed when you return from your vacation. Any third party visiting the property during your vacation will be regarded as your responsibility, and any damages or breakages caused by any third party will be your liability. You are responsible for any damage to any third party visiting the property that is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property. We will notify guests of any such charges if they are to be incurred, and provide photographic evidence whenever possible of the damages. Guests shall comply with the terms and conditions as agreed upon in this contract. The Owner and their
Management Company has full authority and privilege to evict any and all guests that do not comply with the agreed upon terms and conditions and no refund or credit will be offered.
Extra Management Company Surcharges
Our management company is there to help you fix any issues or items during your stay, within reason. Extra charges may be incurred for extra work. Some examples include: Pool Heat - this will be on or off prior to your visit, if you want it turned on or off during your stay, or ask for it to be turned on after your arrival, there will be an extra charge for this service. Collecting any kinds of payments on site will result in an extra charge; these are normally all paid for in advance or on the web. A late checkout without first notifying us and/or the management company, with plenty of advance notification, will result in a US $50 charge, they are typically at the home right at 10:00 am to begin cleaning for the next guests, it is courtesy to let them know well in advance so they are not sitting there and can plan their day accordingly. Inconsiderate guest behavior that may incur extra charges include moving around the home's furniture and not returning it to its original position, or pool furniture taken outside of the lanai and not returned. Excess garbage cleanup or excessive messes will also incur additional surcharges. Other examples include: smoking of any kind in the home, damage to the home and/or inventory items or missing inventory items, excessive garbage left in the home, failure to use trash collection facilities or trash placed in garbage cans without using trash bags, late check out without prior arrangement, used diapers, used sanitary items, discarded medical items left for the cleaners to remove, bent pool pole or broken net head, holes or tears in pool screen enclosure, coins/other metal objects/toys/trash/other items left on bottom of pool, blocked toilets or sinks caused through misuse, stained linens & towels (bleach/blood/drinks etc.), carpet & furniture stains requiring professional cleaning, relocation of furniture (beds/tables/nightstands), mattresses, pool furniture (when removed from pool deck area) etc. to original position, or non-emergency call outs after hours, at weekends or on national holidays. Unfortunately, everyone of these items listed is from real world examples of these things occurring in the homes they manage at various times, we do not get upset if something gets broken or damaged, it happens, it's a rental home after all, but we do expect people to let us know there was a problem and hopefully own up to their mistake and pay for any damages they incurred, pretty simple really, please take care of our home like you would your own! This is not meant to sound extreme, if there is a problem, such as something broken, they and we are there to help you have the best possible vacation, and their job is to fix problems, by all means call if you need help with something!
Community Facilities
Users of the Windsor Hills Resort community facilities are subject to the rules and regulations of the community.
Security
Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. All swimming pools are used entirely at the guests own risk. No diving is
allowed and children must be supervised at all times while in the pool area. The courtesy door alarms are NOT a
substitute for adult supervision. Glass is not permitted in the pool area at any time.
Complaints / Problems / Issues
In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the
management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 24 hours of the problem arising, neither the owner not the management company can accept any responsibility.
Force Majeure
As with any other vacation, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro-rated refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.
Governing Law
All reservation of the resort accommodations and the use and occupancy of such accommodations shall be governed by the laws of the State of Florida . All disputes between owners and renters shall be subject to the exclusive subject matter and personal jurisdiction of the courts in XXXXXXXXXX. In the event of litigation between renters and the owners, the prevailing party shall be entitled to all costs incurred.
The signing of the booking form confirms the acceptance of the terms and conditions and shall be binding to all the persons on the booking form whether or not such persons have signed it. We must receive both your booking form AND your US $250.00 booking deposit in order to confirm your reservation. Once we receive both these items, you will get a confirmation email from us letting you know.
Cancellation/Refund Policy:
Renter may cancel the confirmed reservation at any time and cancellation must be in writing in the form of a letter or email. The Owners or Management Company reserve the right to cancel a reservation at anytime and for any reason. If this occurs, a full refund of the booking deposit and/or associated payment(s) will be returned to the renter. In the event a guest cancels a reservation, or the Owners or Management Company have to cancel a reservation due to non-payment of the balance due, the following cancellation charges will apply:
- Booking deposit (US $250) = non-refundable
- 45 days or greater from date of arrival = full refund less booking deposit (US $250)
- Less than 45 days from date of arrival = no refund
* Travel insurance recommended
Pets and Smoking
Pets and animals can never be kept at, or visit the town home. Smoking is strictly prohibited inside the property and outside of the property if the windows and doors are left open. Any violation of these rules will result in a 100% forfeit of the security deposit. In addition, any additional charges due to excessive damage or cleaning will be charged to your credit card on file.
Rental period and occupancy
The rental period runs from 4:00 PM EST on the day of arrival until 10:00 AM on the day of departure. The town home is fully licensed for short term rental by the state of Florida. The property may only be occupied by a maximum of 7 guests, per Florida state law. Everyone occupying the house, including ages, must be listed on the booking from including small children and infants. It may, on occasion, be necessary for staff or agents of the owner or Management Company to enter the premises in order to perform routine maintenance and/or repairs. By agreeing to these terms and conditions, guests are required to allow entry to these individuals.
Damage waiver fee
On your rental agreement, you will find a non-refundable Damage Waiver Fee listed in your booking charges. This fee is taken in lieu of a $500 refundable security deposit. This damage waiver fee offers you, our guest, protection against accidental damages up to a total value of $750 USD.
The Damage Waiver Fee is designed to cover unintentional damages to the rental unit interior that may occur during your stay. The waiver will cover a maximum benefit of $750 USD. Any damages that exceed $750 USD will be charged to the guest directly. To ensure that you are not charged for any damages, you are responsible for reporting any accidental damages to Kristine Eickman or our management company in a timely manner.
Coverage under this fee is not provided for loss or damages due to:
a) Intentional acts or gross negligence
b) Smoking in or on the property. This will carry a charge to the guest of $500 USD.
c) Any damage that occurs if you are in violation of the rental agreement.
d) Loss, theft of damage to any personal effects owned by you or brought on the covered trip by you.
e) Animals in or on the property. This will carry a charge to the guest of $500 USD.
Liability
The Owners and management Company of the property accept no responsibility whatsoever for the death, personal injury, accidents, loss, or damage to persons or personal belongings however caused. The use of al accommodations and all amenities, including the swimming pool is entirely at the users own risk. Children must at all times be supervised by responsible adults when using the swimming pool. Glass is not permitted within the pool
area. The owners and management company cannot accept any liability for any loss of rental time due to travel
problems, flight delays, cancellations, terrorist acts, industrial disputes or any events, which are outside our control,
including any form of Force Majeure. The owners cannot accept any liability for failure of public supplies such as
water, electricity, gas supplies or air conditioning supplies or of pool heaters. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property by any authority over which there is no control.
Code of Conduct
Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills Resort staff, or local authorities believe is likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills Resort community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Resort staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. If another home is loud or rowdy after hours, then the Osceola County Sheriff's department can be contacted by calling 911 or the non-emergency phone number from the home (this is in the home manual inside the home).
Guest Responsibilities
For the duration of your stay you are responsible for the property which you have booked, and you are expected to take care of it, please treat it like it was your own home. At the end of the rental period, all equipment including
everything in the house, all walls, floors and furnishings must be left clean and tidy, or you may be billed for any
amount over and above the time normally spent on cleaning. You are liable for any breakages and damage to the
property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will
be billed when you return from your vacation. Any third party visiting the property during your vacation will be regarded as your responsibility, and any damages or breakages caused by any third party will be your liability. You are responsible for any damage to any third party visiting the property that is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property. We will notify guests of any such charges if they are to be incurred, and provide photographic evidence whenever possible of the damages. Guests shall comply with the terms and conditions as agreed upon in this contract. The Owner and their
Management Company has full authority and privilege to evict any and all guests that do not comply with the agreed upon terms and conditions and no refund or credit will be offered.
Extra Management Company Surcharges
Our management company is there to help you fix any issues or items during your stay, within reason. Extra charges may be incurred for extra work. Some examples include: Pool Heat - this will be on or off prior to your visit, if you want it turned on or off during your stay, or ask for it to be turned on after your arrival, there will be an extra charge for this service. Collecting any kinds of payments on site will result in an extra charge; these are normally all paid for in advance or on the web. A late checkout without first notifying us and/or the management company, with plenty of advance notification, will result in a US $50 charge, they are typically at the home right at 10:00 am to begin cleaning for the next guests, it is courtesy to let them know well in advance so they are not sitting there and can plan their day accordingly. Inconsiderate guest behavior that may incur extra charges include moving around the home's furniture and not returning it to its original position, or pool furniture taken outside of the lanai and not returned. Excess garbage cleanup or excessive messes will also incur additional surcharges. Other examples include: smoking of any kind in the home, damage to the home and/or inventory items or missing inventory items, excessive garbage left in the home, failure to use trash collection facilities or trash placed in garbage cans without using trash bags, late check out without prior arrangement, used diapers, used sanitary items, discarded medical items left for the cleaners to remove, bent pool pole or broken net head, holes or tears in pool screen enclosure, coins/other metal objects/toys/trash/other items left on bottom of pool, blocked toilets or sinks caused through misuse, stained linens & towels (bleach/blood/drinks etc.), carpet & furniture stains requiring professional cleaning, relocation of furniture (beds/tables/nightstands), mattresses, pool furniture (when removed from pool deck area) etc. to original position, or non-emergency call outs after hours, at weekends or on national holidays. Unfortunately, everyone of these items listed is from real world examples of these things occurring in the homes they manage at various times, we do not get upset if something gets broken or damaged, it happens, it's a rental home after all, but we do expect people to let us know there was a problem and hopefully own up to their mistake and pay for any damages they incurred, pretty simple really, please take care of our home like you would your own! This is not meant to sound extreme, if there is a problem, such as something broken, they and we are there to help you have the best possible vacation, and their job is to fix problems, by all means call if you need help with something!
Community Facilities
Users of the Windsor Hills Resort community facilities are subject to the rules and regulations of the community.
Security
Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. All swimming pools are used entirely at the guests own risk. No diving is
allowed and children must be supervised at all times while in the pool area. The courtesy door alarms are NOT a
substitute for adult supervision. Glass is not permitted in the pool area at any time.
Complaints / Problems / Issues
In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the
management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 24 hours of the problem arising, neither the owner not the management company can accept any responsibility.
Force Majeure
As with any other vacation, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro-rated refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.
Governing Law
All reservation of the resort accommodations and the use and occupancy of such accommodations shall be governed by the laws of the State of Florida . All disputes between owners and renters shall be subject to the exclusive subject matter and personal jurisdiction of the courts in XXXXXXXXXX. In the event of litigation between renters and the owners, the prevailing party shall be entitled to all costs incurred.